TH-SM-101C-0 Interact with Guest

Synopsis

CUGE efforts to enhance and maintain Singapore's reputation as a 'Garden City' needs to be complemented with excellence customer service culture within its workforce. The foundation to excellence customer service is through good and professional interaction with customers.

Interacting with the customer is important in all service sectors. An enjoyable experience where customers are being delighted would translate to repeated customers. As Singapore continues to create many iconic projects such as the Integrated Resorts, Gardens by the Bay and the Park Connector Network etc, it cannot be emphasized further the need to ensure our customer services are kept world-class and in tip-top shape.

This module on interact with guest will equip service staff with the knowledge and application skills to manage their interactions with guests and ensuring the guests' experience in Singapore is positive and worth returning to visit again.

Good interaction is an essential part of everyone's life whether face to face or through telephone. In most industries, especially in the service line, good interaction is a vital foundation. It is an excellent way in which one can share and learn from others. In this module, learners will be able to master the skill and knowledge of expressing oneself and be understood with no ambiguity. With less ambiguity, learners will be able to wow themselves with confidence and wow their customers. The aim of this course is to train and certify participants to Interact with Guest with professionalism and respect

Who Should Attend

  • Nature guides
  • Tourist guides
  • Landscape technicians
  • Parks officers

Competencies Trained and Assessed

  • Maintain professional personal appearance and attitude
  • Provide quality service
  • Address concerns

Training Duration

  • 16 hours
  • 8am to 5pm Daily (Mon-Fri)

Course Fee

Singapore Citizens & PRs $70.00 (after 90% funding
Foreigners $700
Click here for the full list of course fees and other available subsidies.

Trainers/Assessors

  • Industry Practitioners
  • Supervisors/Managers from National Parks Board, Singapore